All systems are operational

Past Incidents

24th February 2026

No incidents reported

23rd February 2026

ZynoTalk SIP Services Call Audio Issues

Telnyx, our primary carrier (which provides connectivity to other phone networks), is currently experiencing audio issues.

To minimize impact, we’ve redirected all outbound calls through our backup carrier, so outbound calling should continue to work normally.

Inbound calls are more complex, since your phone numbers are registered with a specific carrier and can’t be instantly moved. We’re actively investigating a temporary call-forwarding path to route inbound calls from Telnyx to our secondary carrier until Telnyx resolves the issue.

  • Inbound calls now appear to be working normally. We're continuing to monitor, and will be researching options for automated failover to a secondary carrier when incidents arise in the future.

    Following Friday's outage

    Friday’s incident, while it impacted Telnyx (and therefore ZynoTalk), was rooted in an outage affecting Cloudflare—a security and networking provider used by many companies—so the disruption extended well beyond Telnyx alone.

    More broadly, like any carrier, Telnyx has experienced occasional outages over the years. Major disruptions are rare, but when an upstream incident affects service in a way we can’t directly control, we treat it seriously: we review what happened, assess impact, and re-evaluate whether our upstream carrier remains the best choice compared to alternatives—considering reliability, security posture, support responsiveness, call quality/network performance, and cost.

    After each review, we have consistently concluded that Telnyx remains the strongest overall fit for powering ZynoTalk, and they are widely used across the industry by companies of all sizes, including many providers like us.

    What is an upstream carrier?

    Upstream carriers (like Telnyx) provide the underlying connectivity between ZynoTalk and the rest of the telephone network—i.e., they handle the “last mile” of getting a call or text to/from other carriers (T-Mobile cell phone, AT&T landline, etc.).

    ZynoTalk sits on top of that connectivity and delivers the customer-facing communications system: routing calls and messages to desk phones and mobile apps, powering IVRs and call flows, enabling internal extension dialing, voicemail, call recording, and the admin/user interface that ties it all together.

    In other words, upstream providers deliver raw PSTN/SMS transport, while ZynoTalk enables customers to operate and manage a complete business phone system.

    • 22nd February 2026

    No incidents reported

    21st February 2026

    No incidents reported

    20th February 2026

    ZynoTalk SIP Services Carrier Call Issues

    Telnyx, our upstream carrier, is currently experiencing a major disruption impacting their SIP trunking service. As a result, calls may fail to place or complete, and inbound calls to Telnyx-hosted numbers may not connect.

    To minimize impact, we’ve rerouted all outbound calling through our backup carrier, so ZynoTalk outbound calls should continue to work at this time.

    However, inbound calling is still affected. Because your phone numbers are hosted on the Telnyx network, inbound calls cannot be delivered through another carrier until Telnyx restores service.

    We’re actively monitoring updates at https://status.telnyx.com and will continue tracking until full service is restored. Once Telnyx returns to normal operation, ZynoTalk inbound calling will resume as well.

  • Telnyx identified one of their upstream providers as the issue and bypassed the provider. Inbound calling appears to be restored. We'll continue to monitor the situation and ensure stability before we switch outbound traffic back to its normal route through Telnyx.

    • 19th February 2026

    No incidents reported

    18th February 2026

    No incidents reported